Support
Write to help@daolang.app. We usually reply within two working days. You can write in any of the app's five languages; we reply in English or Russian.
From the app: open the "Me" tab, tap the settings button at the top of the screen and choose "Support". This opens an email to the same address.
What to put in your email
- What happened and what you were doing just before. If you can, attach a screenshot.
- Your phone model and system version, for example "iPhone 15, iOS 26.1" or "Pixel 8, Android 16".
- The app version. It is shown at the very bottom of "Settings", in a line like "Daolang 1.0 (2)". "Settings" opens from the button at the top of the "Me" tab.
- How you sign in: with email, Google, Apple or without an account. If your question is about your account, write from the email address it uses.
Never send us your password: we never ask for it.
Frequently asked questions
Answers to common questions are on the daolang.app/en/faq page.
A mistake in an exercise
If an exercise has a wrong translation, character or sound, tap "Report a problem" in the lesson menu and choose what is wrong. The report is sent together with the exercise itself, and we will check it.
An odd answer from the AI helper
There is a "Report" button under every helper answer. We will receive that answer and check it.
Your account and data
- Delete your account: daolang.app/en/delete-account.
- How we handle data: the privacy policy. Send requests about your data to help@daolang.app; we answer free of charge, within 10 days.
- Terms of use.
- Authors and licences of third-party materials: daolang.app/en/licenses.
For rights holders and authorities
Write to the same address, help@daolang.app. It also serves as the single point of contact under the EU Digital Services Act (DSA). We reply in English or Russian.
Developer
Vladimir Riabov, an individual resident in Georgia. A postal address for official correspondence is available on request to help@daolang.app; we send it without delay.
Change history
18.10.2026: first version.